Duration:
Instructor-led Classroom Learning - 2.00 Day(s)
Mentored Learning - Flexible
Overview:
In this course, students will learn how to support and repair desktop computers, laptops, portables, printers, and scanners. Security, from both a hardware and software perspective, is covered extensively.
Who Should Attend:
Entry-level IT professional or PC service technician with basic skills in installing, building, upgrading, repairing, configuring, troubleshooting, optimizing, diagnosing, and performing preventative maintenance of basic personal computer hardware and operating systems, but without extensive field experience or specific competencies in technical hardware support in settings with limited customer interaction. In addition, candidates for CompTIA A+ certification.
At Course Completion:
Upon successful completion of this course, students will be able to: - investigate tools, issues, and skills that form the basis of best practices for depot technical support professionals. - install, configure, optimize, and upgrade personal computer components. - maintain and troubleshoot personal computer components. - install and troubleshoot laptops and portable devices. - maintain and troubleshoot printers and scanners.
Prerequisite(s) or equivalent knowledge:
A+ Certification (2006 Objectives)
Outline:
Lesson 1: Depot Technician Professional Best Practices
Tools of the Trade
Safety and Environmental Issues
Lesson 2: Installing and Configuring Personal Computer Components
Install and Configure System Boards
Install and Configure Memory
Install and Configure Internal Storage Devices
Install and Configure CPUs
Install and Configure Power Supplies
Install and Configure Adapter Cards
Assemble Computer Systems
Install Hardware Security Devices
Lesson 3: Maintaining and Troubleshooting Personal Computer Components
Maintain Personal Computer Components
Troubleshoot Processors and System Boards
Troubleshoot Memory
Troubleshoot Power Supplies
Troubleshoot Adapter Cards
Lesson 4: Installing and Troubleshooting Laptops and Portable Devices
Install and Configure Laptops
Troubleshoot Laptops and Portable Devices
Lesson 5: Maintaining and Troubleshooting Printers and Scanners
Install and Configure Printers and Scanners
Maintain Printers and Scanners
Troubleshoot Printers and Scanners |
