dallas / ft. worth terms and conditions

This school is registered with the Texas Workforce Commission as New Horizons Consumer Learning Center of DFW, LLC.

Attendance Policy

Students need to attend each class day to receive the recommended and optimal instruction. Application seminars (i.e., Excel, Word, etc) are one day in length with the exception of beginning database and desktop publishing seminars, which are two days in length. Technical (i.e., Novell, Microsoft) are from one to five days in length. Students are strongly recommended to attend all seminar days to enable the student to satisfy the vendor’s requirements for certification. Students who do not attend the required number of seminars days cannot be issued a certificate of completion. New Horizons will terminate the enrollment of students who are absent more than 25% of the total clock hours for any seminar 40 hours or less.

Re-admission to seminars will be arranged after consultation with a New Horizons representative.

Admission to seminars will not be allowed 20 minutes after the start of class. Leaves of absence are not applicable.

Enrollment Policy

Minimum age requirement to attend any seminar at New Horizons Consumer Learning Centers of DFW LLC is 18 years of age.
Entrance examinations are not required to enter a seminar. New Horizons Consumer Learning Centers of DFW LLC strongly suggests the student complete a self-assessment test. The self-assessment tests can be obtained from an Account Executive (Representative).

Specific seminar may also require prerequisite seminars or equivalent computer knowledge. For more information on prerequisites refer to the New Horizons Computer Learning Center schedule for January through April 2008. Seminar outlines can be viewed and printed from the New Horizons web site at www.newhorizons.com. Individual copies can be made upon request to the front desk staff.

Note:

 If you have no experience with computers, request information on the “Computers Made Easy” seminar from your Representative (Account Executive).

Student Conduct Policy

All students attending New Horizons Consumer Learning Centers of DFW LLC will be expected to act in a responsible and professional manner. Instructors will keep control of the seminar, if a student becomes unruly due to excessive negative comments, loud and obnoxious behavior or language, profanity or comments of a sexual or derogatory nature he/she will be escorted from seminar. Surfing pornographic or illegal downloading websites is against New Horizons computer usage policy and the student will be immediately removed from the seminar.

Students attend New Horizons Consumer Learning Centers of DFW LLC to advance his/her computer knowledge and skills, non participation will not be dealt with by the instructor or staff. New Horizons Learning Center of Dallas, LLC will make every effort to assist a student who has difficulty or a concern, but any behavior that is detrimental to the class will not be tolerated.

A student will be re-admitted to class only after an interview with New Horizons Consumer Learning Centers of DFW LLC management team member has determined that the student will not continue the actions for which he/she was dismissed.

Refund Policy

New Horizons Consumer Learning Centers of DFW LLC refund policy is as follows: Refund computations will be based on the class time expressed in clock hours. The effective date of termination for refund purposes will be the earliest of the following: the last date of attendance; or the date of receipt of written notice from the student. If tuition and fees are collected in advance of entrance, the school shall retain not more than $100. If the student fails to enter the seminar, withdraws, or is discontinued at any time before completion of the seminar, the student will be refunded the pro rata portion of tuition, fees, and other charges that the number of class hours remaining in the seminar after the effective date of termination bears the total number of class hours in the seminar. A full refund of all tuition and fees is due in each of the following cases:

An enrollee is not accepted by the school; if the seminar of instruction is discontinued by the school and this prevents the student from completing the seminar; or if the student’s enrollment was procured as a result of any misrepresentations in advertising, promotional materials of the school, or misrepresentations by the owner or representatives of the school. Refunds will be totally consummated within 60 days after the effective date of termination.
An individual signing up for the 6-month membership will pay $250 for the first three seminars as he/she attends. For the fourth seminar the student will pay $245. At that point the 6-month membership has been paid for in full and the student will owe nothing.

An individual signing up for the 12-month membership will pay $250 for the four five seminars as he/she attends. For the sixth seminar the student will pay $195. At that point the 12-month membership has been paid for in full and the student will owe nothing.

Refund Policy for Students Called to Active Military Duty

A student of the school or college who withdraws from the school as a result of the student being called to active duty in a military service of the United States or the Texas National Guard may elect one of the following options for each seminar in which the student is enrolled.

If tuition and fees are collected in advance of the withdrawal, a pro rata refund of any tuition, fees, or other charges paid by the student for the seminar and a cancellation of any unpaid tuition, fees, or other charges owed by the student for the portion of the seminar the student does not complete following the withdrawal;

A grade of incomplete with the designation “withdrawn-military” for the courses in the program, other than courses for which the student has previously received a grade on the student’s transcript, and the right to re-enroll in the program, or a substantially equivalent program if that program is no longer available, not later than the first anniversary of the date the student is discharged from active military duty without payment of additional tuition, fees, or other charges for the program other than previously unpaid balance of the original tuition, fees, and other charges for books for the program; or

The assignment of an appropriate final grade or credit for the courses in the program, but only if the instructor or instructors of the program determine that the student has:

Satisfactorily completed at least 90 percent of the required coursework for the program; and

Demonstrated sufficient mastery of the program material to receive a credit for completing the program.

Student Grievance Policy

If a student has issues that he/she feels needs to be addressed, the following guidelines need to be adhered to:

The student needs to submit in a timely manner, all relevant information concerning said issues. This information needs to be specific and honest.

If the issues are with the instructor/representative the student will be referred to the next person in the chain of hierarchy. If the complaint is with upper management, i.e. General Manager and the Dallas location, the Regional Vice President will be notified. If none of the preceding applies the following guidelines will be followed:

The student should contact his/her instructor or representative to set up a meeting to discuss the issues at hand. After speaking with the instructor/representative if the student’s issues are not resolved, the student may request a meeting with the instructor’s/representative’s immediate supervisor to try and resolve the issue/dispute.

If the meeting with the supervisor does not come to an agreement, the student has the right to speak with the School Director in order to resolve the issues at hand. If the student’s concerns are not met, the student will be referred to the General Manager.

If after meeting with the General Manager, the student is still not satisfied with the outcome of all aforementioned channels, he/she will be given TWC form PS-041A. This is the Texas Workforce Commission’s Student Complaint Form